Legal
Privacy notice
We are a small dog-food maker in Union Flacq. We collect only what we need to take your order and bring it to your door. This page explains what we collect, why, and what you can ask us to do with it.
Who is responsible for your data
ANIMAL LOVERS CHOICE (ALC) LTD, BRN C12113654
Riviere Cere Road, Union Flacq 41903, Mauritius.
For anything about your data, write to info@alcpetcare.com.
What we collect
When you place an order on this website, you give us:
- your name
- your phone number
- your delivery address
- your email address (optional)
- your preferred delivery time
- any notes you add, such as your dog's breed or age
- what you ordered
Once you are a customer, we also keep your order history and a record of your payments.
We do not collect card details. You never enter them on this site.
Why we use it
- To take your order, confirm it with you and deliver it.
- To write your invoice and keep our accounts.
- To answer your questions and sort out any problem with an order.
- To send you marketing emails, only if you ticked the opt-in box. The box is unticked by default. Every marketing email has an unsubscribe link.
We use your data because we need it to serve you (the contract between us), because the law asks us to keep accounting records, and, for marketing, because you agreed.
Who sees it
- Our own team, to prepare and deliver your order.
- Our delivery staff, who see your name, phone number and address.
- Our software and hosting providers, under contract. They may only use your data to provide their service to us.
We do not sell your data. We do not share it with anyone else unless the law requires it.
Where it is stored
Our order system runs on cloud servers outside Mauritius, in the European Union. We have contracts in place with our providers so that your data is protected to a standard at least equal to Mauritian law.
Cookies and tracking
Today this website sets no cookies, runs no analytics and does no tracking.
The page loads its fonts from Google Fonts. When it does, Google receives your IP address to serve the font files. We do not receive anything from this.
If we add cookies or analytics later, we will show you a consent banner first and ask before setting anything that is not strictly necessary.
How long we keep it
- Order and invoice records: 5 years, the period we keep our accounting records.
- Marketing consent: until you withdraw it. After that we keep only a note that you unsubscribed, so we do not email you again.
- Notes and questions that are not part of an order: deleted once the matter is closed.
Your rights
Under the Data Protection Act 2017 you can ask us to:
- tell you what data we hold about you (access)
- correct it if it is wrong (correction)
- delete it, where we are not required to keep it (deletion)
- stop using it for a particular purpose (objection)
- stop sending you marketing at any time (withdraw consent)
Write to info@alcpetcare.com. We will reply within one month. We may ask you to confirm who you are first.
If you are not happy with our answer, you can complain to the Data Protection Office of Mauritius (dataprotection.govmu.org).
If something goes wrong
We keep your data behind passwords and limit who can see it. If there is ever a data breach that puts your rights at risk, we will tell the Data Protection Office and inform you, where the law requires it.
Changes to this notice
If we change how we use your data, we will update this page and change the date at the top. Big changes will be pointed out on the home page.